The MOVANDU platform is an extensive moving and freight exchange that has set itself the task of bringing you, as a customer or client, together with thousands of freight forwarders and moving transport companies. You create an inquiry based on your needs and the companies can then make you offers according to the auction principle. Since every company can see the offers of its competitors, it is also possible to undercut one another.
You can create a request on the homepage by first clicking on a transport category and then the postal code or Enter the location of pickup and delivery and then proceed to “GET OFFERS”. On the next page you have the opportunity to enter the details of your request, such as floor, furniture, special services, desired date and photos, etc. On the final page you should enter your email and telephone number and set a password for your customer area (Mail Address serves as username) so that we can send you the offers.
You have the option of calling our customer service to get help. Our service staff will also be happy to take up the request for you. You also have the option of contacting us via online chat to get help.
After creating your request, we submit your request to the transport company online. They have the opportunity to see the requests created in their business area and to bid on the requests. You will receive an information email for every offer that is made to you and you can also rate it in your customer area.
After creating your request, you will receive a confirmation email which also contains your access data for the customer area. In this customer area you can view your inquiries, see the offers of the transport companies, compare them and communicate with the entrepreneurs via the message area and negotiate if necessary.
Yes, you can communicate with the carriers and negotiate the price too. For every offer you receive, you have the opportunity to communicate with the freight forwarders via the message area, discuss details, clarify open questions and also negotiate.
You can click on "Forgotten password" in the registration area and receive a new password with your email address, which you can change as you wish in your customer area. If you are unsuccessful for any reason, you can also call customer support or get support via live chat.
After creating your request, we submit your request to the transport company online. They have the opportunity to see the requests created in their business area and to bid on the requests. You will receive an information email for every offer that is made to you and you can also rate it in your customer area.
You can publish all the necessary information about your request and in the message area when you communicate with an entrepreneur you can also exchange all the necessary information and also conduct price negotiations. Contact details may not be exchanged until the order has been awarded to a company. The contact details we include; Exact address, telephone number, fax number, e-mail address, contact details on images that have been uploaded or links that refer to contact details. In such cases, the contact details will be supplemented with a note that the exchange of contact details is not permitted.
